IT Admin Clerk
IT Admin Clerk
Based at Head Office
Corporate Services Division
Salary: R434,245 (per annum inclusive of benefits)
Minimum Qualifications:
• Diploma in IT Support Services
Minimum Experience:
• 3 years’ experience of Help Desk Co-ordinator
• Experience in Intermediate Ms Office and Desktop Support
Added advantage
• Valid Drivers Licence
Key Outputs:
Reporting to the ICT OPS Specialist, the appointee will:
• Operates helpdesk and call management system:
• Man the IT helpdesk telephone, logging calls and notifying relevant technicians
• Control the internal Help desk by logging all faults in accordance with the IT department’s SLA
• Department’s SLA
• Compile and distribute relevant reports e.g. call log reports
• Follow-up with technicians on urgent and overdue calls
• Support end-user callers on standard office products
• Control and monitor Amatola Water IT Assets and software:
• Control the booking in and out of pooled IT resources
• Maintain register of users, allocated hardware, non-standard software and other allocated resources
• Performs general IT Administration:
• Obtain initial quotations with specifications and forward to SCM as required for various hardware and software
• Follow-up with suppliers to ensure the timeous delivery of IT hardware and software
• Assist with manuals and Integrated Management System
• Coordinates in house training
• Report on activities and performance
Competencies:
• Strong – Communication skills with a focus on customer satisfaction
• Proactive approach to IT solutions
• Both telephonic and interactive end-user support experience
Valid unendorsed drivers’ licenceIf you have not heard from us within 60 days after the closing date, you may regard your application as unsuccessful. These appointments will be finalized in accordance with Amatola Water’s Employment Equity Plan and Recruitment Policy. Preference will be given to suitably qualified persons from designated groups. Amatola Water reserves the right not to make appointments. Lobbying of members of the Board and/ or the Executive/ Management and Supervisors to treat any application, at any level, more favourably than any other for the same vacancy, will disqualify a candidate from selection. Applicants to submit a detailed CV, certified copies of academic certificates, & certified ID copy of not older than 6 months and two most recent and relevant references to the Human Resources Manager, Amatola Water, Private Bag X3, Vincent, 5217 or telephone (043)7073700 or e-mail recruitment@amatolawater.co.za. Closing date: 22 November 2024.
